Return & Refund Policy
Thank you for shopping at Softfacecare. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
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Unworn, unused, and unwashed.
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With all original tags and in its original packaging.
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You’ll also need the receipt or proof of purchase.
3. Non-Returnable Items
Certain types of items cannot be returned:
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Customized or Personalized Products: (e.g., handmade items made to specific requests).
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Personal Care Goods: (e.g., beauty products, cosmetics, or items used for hygiene purposes once opened).
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Sale Items or Gift Cards.
4. Return Process
To start a return, you can contact us at support@softfacecare.com.
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If your return is accepted, we will send you instructions on how and where to send your package.
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Note: Items sent back to us without first requesting a return will not be accepted.
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Shipping Costs: Unless the item is defective or incorrect, customers are responsible for the shipping costs of returning the item.
5. Damages and Issues
Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
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If approved, you’ll be automatically refunded on your original payment method within 10 business days.
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Please remember it can take some time for your bank or credit card company to process and post the refund too.
8. Contact Information
For more information about our returns and refund practices, please contact our support team: